Terms of service.

PEAK Family Practice – Website Terms & Conditions

Last updated: 2025

These Terms & Conditions govern your use of the PEAK Family Practice websites:

www.peakpractice.co.za
www.peakfamilypractice.co.za

(collectively, “the website”).

By accessing or using this website, you accept these Terms in full. If you do not agree with them, you should not use the website.

1. Purpose of the Website

The website provides general information about:

PEAK Family Practice
Our location, team, and services
How to contact us or request an appointment

The website is not a substitute for professional medical advice, diagnosis, or treatment.

No information on this website should be considered medical guidance for your personal condition. Always consult a qualified healthcare professional for individual medical concerns.

2. No Doctor–Patient Relationship

Using this website, viewing its content, or contacting us through online forms does not establish a doctor–patient relationship.

A formal clinical relationship is created only when:

You have booked and attended a consultation (in person or via an approved telehealth platform), and
A healthcare professional has formally accepted you as a patient for that consultation.

3. Accuracy of Information

We make reasonable efforts to ensure that the information on the website is accurate and up to date. However, we do not guarantee that:

All information is always complete, current, or error-free
The website will always be available or uninterrupted
Content is suitable for your personal medical needs

Any reliance you place on the website’s information is entirely at your own risk.

4. Use of Online Forms and Communication

The website may include contact forms or enquiry fields. By submitting information through these tools, you agree that:

The information you provide will be truthful, accurate, and complete
We may contact you using the details you provide to respond to your enquiry, arrange appointments, or provide information relevant to your request
Submitting an enquiry does not guarantee an appointment or clinical acceptance

Please avoid sending highly sensitive medical information through general website forms. We will request additional clinical details through appropriate channels if necessary for care.

5. Acceptable Use

You agree not to:

Use the website in any way that is unlawful, harmful, or may impair its functionality
Attempt to gain unauthorised access to any part of the website, server, or systems
Upload or transmit viruses, malware, or malicious code
Conduct automated data collection (e.g., scraping, data mining) without our written consent
Use the website to send any form of unsolicited communication or spam
Impersonate another person or misrepresent your identity

We may restrict or block access to the website if we reasonably believe that your use breaches these Terms.

6. Intellectual Property

Unless otherwise stated:

The website and its content, including text, images, graphics, logos, and layout, are owned by or licensed to PEAK Family Practice.
All intellectual property rights are reserved.

You may:

View the website in a web browser
Download or print extracts for personal, non-commercial use only

You may not:

Reproduce, copy, republish, or distribute website content for commercial purposes
Modify, edit, or reuse content without written permission
Use images, branding, or logos without written consent

7. Third-Party Links and Tools

The website may contain links to third-party websites or tools (e.g., maps, booking systems, social media platforms).

We do not control and are not responsible for:

The content of external sites
Their availability
Their privacy practices or terms

You use third-party sites at your own risk.

8. Limitation of Liability

To the fullest extent permitted by South African law:

PEAK Family Practice, its owners, healthcare professionals, employees, and agents will not be liable for any loss, damage, or injury arising from:

Your use of or inability to use the website
Reliance on information provided on the website
Errors, omissions, interruptions, or delays
Viruses or harmful components
Unauthorised access to or alteration of your data
Any third-party websites linked from the site

This includes direct, indirect, incidental, consequential, or punitive damages.

Nothing in these Terms limits or excludes liability for:

Death or personal injury caused by gross negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded

9. Indemnity

You agree to indemnify and hold harmless PEAK Family Practice, its owners, practitioners, staff, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms or misuse of the website.

10. Privacy and POPIA Compliance

Your use of the website is also governed by our Privacy Notice, which explains how personal information is collected, used, and protected. By using the website, you acknowledge that you have read and understood the Privacy Notice.